We want to make sure that you're satisfied with your purchase and accept exchanges within 48hrs after receiving on Mugs only! Please allow 5-7 days for exchanges to be processed and shipped out.
All other SALES ARE FINAL and NOT returnable or exchanged.
We do not accept returns based of "Change of Mind"
Our policy lasts 48hrs. If 48hrs have gone by since you received the purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- 1 of 1 Artwork
- Limited Edition Artwork
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@houseofsainthenri.com
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@houseofsainthenri.com and send your item to House of Saint Henri, Inc.6339 Charlotte Pike PMB 2013 Nashville, TN. 37209, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail the product to House of Saint Henri, Inc., 6339 Charlotte Pike PMB 2013 Nashville, TN. 37209, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.