Terms of Service

Welcome to www.HouseofSaintHenri.com (the “Website”). These Terms of Service (“Terms”) govern your use of our Website, products, and services. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please discontinue your use of the Website immediately.

1. General Use

1.1. Eligibility: You must be at least 18 years old and capable of forming a legally binding contract to use this Website. By accessing the Website, you affirm that you meet these requirements.  
1.2. Updates to the Terms: House of Saint Henri reserves the right to modify these Terms at any time without notice. Your continued use of the Website constitutes acceptance of the updated Terms.  
1.3. Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your login information. You agree to notify us immediately of any unauthorized access to your account.

2. Product and Service Offerings

2.1. Bespoke and Limited-Edition Products: Many of our products are made-to-order, bespoke, or part of limited collections. Availability is subject to change without notice.  
2.2. Accuracy of Information: We make every effort to provide accurate descriptions of products and pricing. However, errors may occur. We reserve the right to correct any errors and to refuse or cancel orders with incorrect pricing or product information.  
2.3. Third-Party Services: The Website may include links to third-party services. We are not responsible for the content, accuracy, or practices of these services. Your use of third-party services is at your own risk.

3. Orders, Payments, and Cancellations

3.1. Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including product unavailability, errors in pricing, or suspected fraudulent activity.  
3.2. Payment: All payments are processed through secure third-party payment providers. House of Saint Henri does not store your payment information.  
3.3. Cancellations: Orders for bespoke, custom-made, or limited-edition products are **non-cancelable** once the order has been placed. Please review your order carefully before purchasing.

4. Intellectual Property

4.1. Ownership: All content on the Website, including text, images, logos, and product designs, is the intellectual property of House of Saint Henri. Unauthorized use, reproduction, or distribution is strictly prohibited.  
4.2. Limited License: You are granted a limited, non-exclusive, and non-transferable license to access and use the Website for personal, non-commercial purposes.  

5. Limitation of Liability

5.1. No Warranty: The Website, products, and services are provided “as is” without any warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.  
5.2. Exclusion of Liability:  Under no circumstances will House of Saint Henri be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website, products, or services, including but not limited to loss of profits, data, or business opportunities.  
5.3. Maximum Liability: In all cases, our total liability is limited to the amount paid by you for the product or service in question.

6. Indemnification 

You agree to indemnify, defend, and hold harmless House of Saint Henri, its affiliates, employees, and agents from any claims, liabilities, damages, costs, or expenses (including legal fees) arising from your use of the Website or breach of these Terms.

7. Dispute Resolution

7.1. Mandatory Arbitration: Any disputes arising from your use of the Website, products, or services will be resolved through **binding arbitration** under the rules of the American Arbitration Association. Arbitration will take place in Nashville, TN, and the decision will be final and binding.  
7.2. Waiver of Class Action: You waive any right to participate in a class-action lawsuit or class-wide arbitration against House of Saint Henri.  
7.3. Governing Law: These Terms will be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles.

8. Shipping and Delivery

8.1. Shipping Times: Estimated delivery times are provided at checkout. Delays caused by shipping carriers are beyond our control.  
8.2. international Shipping: Customers are responsible for all duties, taxes, and customs fees associated with international orders.  
8.3. Incorrect Addresses: We are not liable for orders shipped to incorrect or outdated addresses provided by the customer.

9. Returns and Refunds
Please refer to our **Return and Refund Policy** for complete details on returns, exchanges, and refunds. By placing an order, you agree to the terms outlined in the Return and Refund Policy.

10. Privacy Policy
Your use of the Website is also governed by our **Privacy Policy**, which explains how we collect, use, and protect your personal information. By using the Website, you consent to the practices described in the Privacy Policy.

11. Termination
We reserve the right to terminate or suspend your access to the Website at our discretion, without notice, for any violation of these Terms or any conduct that we deem harmful to House of Saint Henri.

12. Force Majeure
We are not liable for delays or failures caused by events beyond our control, including but not limited to natural disasters, strikes, wars, pandemics, or technical failures.

13. Disclaimer on User-Generated Content
We may allow users to post reviews, comments, or other content on the Website. House of Saint Henri is not responsible for the accuracy, legality, or appropriateness of such content. We reserve the right to remove any user-generated content at our discretion.

14. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions will remain in full force and effect.

15. Contact Us
If you have any questions about these Terms, please contact us at:  
Email: Support@houseofsainthenri.com

By accessing or using www.HouseofSaintHenri.com, you acknowledge that you have read, understood, and agreed to these Terms of Service.